Privacy Policy

1. Introduction

Orph Labs AI, Inc. ("Orph Labs AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at orphlabs.ai, use our services, or interact with us, including through text messaging programs.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Personal Information You Provide

We may collect the following information when you voluntarily provide it:

• Name
• Email address
• Phone number (including mobile number for text messaging)
• Company or organization name
• Message content submitted through our contact form
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Date and time of visits
• Device information
• Usage data and analytics (via Google Analytics and Vercel Analytics)

3. Text Messaging & SMS Communications

Consent and Opt-In

By providing your mobile phone number and opting in to our text messaging program, you expressly consent to receive recurring automated text messages (including SMS and MMS) from Orph Labs AI at the phone number you provide. Consent is not a condition of any purchase. Message and data rates may apply.

Types of Messages

You may receive text messages related to:

• Service updates and notifications
• Appointment or project-related reminders
• Promotional offers and marketing communications
• Account alerts and transactional messages

Message Frequency

Message frequency varies. You may receive up to 10 messages per month, depending on your interaction with our services and the programs you have opted into.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also opt out by contacting us at [email protected].

Help

For help with our text messaging program, reply HELP to any message or contact us at [email protected].

No Sharing for SMS Marketing

We do not sell, rent, or share your phone number or any personal information collected through our text messaging program with third parties for their marketing purposes. Your information collected via SMS opt-in will not be shared with third parties or affiliates for marketing or promotional purposes.

Carriers & Liability

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to and from you. If you have questions about your text plan or data plan, contact your wireless provider.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Respond to your inquiries and fulfill your requests
• Send administrative information, updates, and notifications
• Send marketing and promotional communications (where you have opted in)
• Improve our website, services, and user experience
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

5. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., email services, analytics, hosting, SMS delivery platforms), subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your consent

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activity. We use Google Analytics and Vercel Analytics to analyze website usage. You can manage your cookie preferences through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Opt out of text messaging at any time by replying STOP
• Request information about the data we hold about you
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: